Increasing Human Efficiency in Business, a Contribution to the Psychology of Business

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Author: Walter Dill Scott

Grounding the New Employee in Company Traditions and Ideals

In like manner the history of any house can be used to inspire loyalty and enthusiasm among its employees. Business has not been slow to borrow the methods and ideals of education, but the writer has been unable to discover any company which makes adequate use of this principle. That this loyalty may be directed to the house as a whole, and not merely to immediate superiors, every employee should be acquainted with the purposes and policies of the company and should understand that the sympathy which he discovers in his foreman is a common characteristic of the whole organization, clear up to the president. The best way to teach this is by example— by incidents drawn from the past, or by areview of the development of the company’s policy.

To identify one’s self with a winning cause, party, or leader, also, is infinitely easier than to be loyal to a loser. For this reason the study of the history of the firm may well include its trade triumphs, past and present; the remarkable or interesting uses to which its products have been put; the honor or prestige which its executives or members of the organization have attained; and the hundred other items of human interest which can be marshaled to give it house personality. All this would arouse admiration and appreciation in employees, would stir enthusiasm and a desire to contribute to future achievements, and would foster an unwillingness to leave the organization.

Some companies have begun in this direction. New employees, by way of introduction, listen to lectures, either with or without the accompaniment of pictures, which review what the house has accomplished, define its standing in the trade, analyze its products andtheir qualities or functions, sketch the plan and purpose of its organization, and touch upon the other points of chief human interest. Other companies put this information in booklets. Still others employ their house organs to recall and do honor to the interesting traditions of the company as well as to exploit the successful deeds and men of the moment. An organized and continuous campaign of education along this line should prove an inexpensive means of increasing loyalty and efficiency among the men. To the mind of the writer, it seems clear that the future will see pronounced advances in this particular.

Personality can be overdone, however. Workers instinctively give allegiance to strong, balanced men, but resent and combat egotism unchecked by regard for others’ rights. Exploitation of the employer’s or foreman’s personality will do more harm than good unless attended by consideration for the personality of the employee. The service of more than one important company has been made intolerable for men of spirit and creative abilityby the arrogant and dominating spirit of the management. The men who continue to sacrifice their individuality to the whim or the arbitrary rule of their superiors, in time lose their ambition and initiative; and the organization declines to a level of routine, mechanical efficiency only one remove from dryrot.

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Chicago: Walter Dill Scott, "Grounding the New Employee in Company Traditions and Ideals," Increasing Human Efficiency in Business, a Contribution to the Psychology of Business, trans. Macaulay, Thomas Babington Macaulay, Baron, 1800-1859 in Increasing Human Efficiency in Business, a Contribution to the Psychology of Business (London: Effingham Wilson, Royal Exchange, 1831), 92–94. Original Sources, accessed August 9, 2022, http://www.originalsources.com/Document.aspx?DocID=4LKR7ZG3LCQJ3FD.

MLA: Scott, Walter Dill. "Grounding the New Employee in Company Traditions and Ideals." Increasing Human Efficiency in Business, a Contribution to the Psychology of Business, translted by Macaulay, Thomas Babington Macaulay, Baron, 1800-1859, in Increasing Human Efficiency in Business, a Contribution to the Psychology of Business, London, Effingham Wilson, Royal Exchange, 1831, pp. 92–94. Original Sources. 9 Aug. 2022. http://www.originalsources.com/Document.aspx?DocID=4LKR7ZG3LCQJ3FD.

Harvard: Scott, WD, 'Grounding the New Employee in Company Traditions and Ideals' in Increasing Human Efficiency in Business, a Contribution to the Psychology of Business, trans. . cited in 1831, Increasing Human Efficiency in Business, a Contribution to the Psychology of Business, Effingham Wilson, Royal Exchange, London, pp.92–94. Original Sources, retrieved 9 August 2022, from http://www.originalsources.com/Document.aspx?DocID=4LKR7ZG3LCQJ3FD.